Frequently Asked Questions
Shipping & Returns
Our fish tanks ship either through a ground carrier like Fedex or a Freight carrier. As a general rule, tanks under 40 gallons will ship Fedex while larger tanks will ship using a freight carrier. Please review the Shipping & Returns tab on the individual product pages for more info, or you can view our general shipping policy HERE.
It depends on what you ordered. Smaller tanks often ship within 3-5 days. Many of our larger tanks are made to order and can take 7-10 business days to ship, and occasionally up to 14 days. Once the order ships transit time is usually 2-5 days. Please review the Shipping & Returns tab on the individual product pages for more info, or you can view our general shipping policy HERE.
For smaller items that deliver via FedEx or UPS, you generally do not have to be home. The carrier will leave the package at your door or designated package delivery area.
Larger items that are delivered via freight carrier require your signature. The freight company will call you at least 24 hours in advance to make a delivery appointment, and you will need to be there to sign off on the shipment.
Damages during shipment are very rare, but in the unlikely event your order is damaged, please take pictures, refuse the shipment, and note "damaged" on the bill of lading. Then contact us right away so we can help you get a replacement. You can read more about damages on our Shipping & Delivery page.
Our return policy depends on the manufacturer of the product you ordered. Please read the return policy that applies by clicking on the Shipping & Return tab on the product detail page of the appropriate product.
As a general rule, we are happy to accept returns as long as the product has not been used, you notify us within 14 days, and you pay the return shipping charges. There is a 15% restocking fee on most products. You can ready our full return policy HERE
We offer a variety of payment options including credit card, Paypal, Google Pay, Shop Pay, and Sezzle. You can choose any of these options during checkout.
You can use Sezzle as your payment method to pay in 4 interest-free installments over 6 weeks. To use Sezzle, simply checkout as normal and once you get to the "payment" step, you will see the option to choose Sezzle. Once you select it and click "Complete Order," you will be redirected to enter your info to set up your Sezzle account. Please note that due to regulations, only orders between up to $2500 are currently eligible for Sezzle. You can read more about Sezzle HERE.
All of our payment methods are encrypted and 100% secure. We will never save your payment info and even internally are unable to view the credit card information that you used to purchase.
Sales Tax is only charged for orders shipping to Massachusetts.
If we still haven't answered your questions, please contact us and we will get back to you within 1 business day.