As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will reach out to you via email and you will decide whether to wait for the item to become available or cancel your order.
Dream Fish Tanks works in collaboration with multiple aquarium manufacturers. Please read the shipping policy that applies by clicking on "Shipping" tab on the product page of the product you are interested in.
Many items ship Same Day (if ordered by 11am EST, Monday-Friday). Transit times will vary, but delivery can be expected within 2-5 business days of order date.
All other items should ship within 2-5 business days of the order date. Transit times vary depending on location, but you can expect delivery within 2-10 business days of order date.
We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provide at check out.
We ship your order using the fastest and most reliable method. Generally, smaller packages ship via FedEx or UPS. Larger, heavier packages ship via a truck freight carrier (e.g. Yellow Freight, Roadway, FedEx Freight).
We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
Generally, you can expect delivery within 2-10 business days of your order. Some of our larger aquariums are made to order by our manufacturers and can take 10-14 days to ship. Please note that we cannot guarantee the time that will take FedEx, UPS or a truck freight carrier to deliver your package. Please track your package online or on the phone with the carrier.
We do not issue refunds based on delivery time. Please order early to avoid disappointment.
Smaller packages ship via FedEx or UPS. Your item should arrive 2-5 business days after shipment. FedEx and UPS do not typically require a signature and will leave the package in a suitable place near your door.
Larger, heavier packages ship via freight carrier. As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers may assist in getting a shipment into a garage or carport.
For Truck Freight shipments, delivery usually takes 3-7 business days from date of shipment. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday-Friday.
"NOTE: The most important thing to remember about truck freight is that when you sign for the delivery you are legally accepting the product as delivered in good condition. Therefore, it is extremely important that you inspect the product prior to signing the delivery receipt. If there is damage to the carton or the product, please write "CONTENTS DAMAGED" clearly on the delivery receipt that the driver is asking you to sign, then sign. This insures that your damage issue will be easily resolved."
We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage, it's possible that in rare cases, damages may occur during shipment.
Before signing for the shipment, inspect the carton and contents. You should have a knife, hammer, pry bar and wire cutters on hand to help open the carton. Should you notice any damage, please note it on the bill of lading, refuse the shipment and contact us immediately.
NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt.
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note on the delivery receipt “CARTON DAMAGED” when signing for delivery. If your item(s) arrived damaged please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf. For details please refer to our Return Policy.
All orders cancelled after 48 hours are subject to a 10% administration fee whether or not your order has shipped. The 48 hours timeline also includes if we notify you of the new availability date if the product was out of stock and you don't cancel within 48 hours after this notification.
If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.