Dream Fish Tanks works in collaboration with multiple aquarium manufacturers. Please read the return policy that applies by clicking on "Returns" tab on the product page of the product you are interested in.
Dream Fish Tanks will refund your purchase amount minus return shipping charges should you be dissatisfied with your purchase.
Advance Aqua Tanks Return Policy (Clear-for-Life and Uniquarium Brands)
To request a return authorization number and instructions: Email: firstname.lastname@example.org
We will respond to your requests within 24 hours.
All orders cancelled after 48 hours are subject to a 10% administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual in and outbound shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it is possible that damages may occur during shipment. Before signing for the shipment please thoroughly inspect your products.
Maintain the original packaging until you have determined that the product is satisfactory. In the rare occurrence that a product arrives damaged or with missing parts, please contact our Customer Service Department immediately. At times, pictures of the damaged item may be required prior to determining a resolution. When photos are required, please ensure to take photos of the following:
We will replace any manufacturers defects for parts on our products for up to 90 days at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of said item we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.