Shipping & Returns
Products from Midwest Tropical are custom and generally ship 5-7 days after the order is placed.
Transit times will vary, but delivery can be expected within 2-5 business days after shipment.
Within 24 hours of shipment, we will send you tracking information to the e-mail address you provide at check out.
We ship using the fastest, most reliable method. Generally, smaller products ship via FedEx or UPS. Larger, heavier products ship via a truck freight carrier (e.g. Yellow Freight, Roadway, FedEx Freight).
Dream Fish Tanks will refund your purchase amount minus a 15% manufacturer's restocking fee, should you be dissatisfied with your Midwest Tropical Tank.
- You must notify us of your intent to return within 30 days.
- The item must be returned in sellable condition in the original packaging.
- Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
- The customer is responsible for shipping the item(s) back to Midwest Tropical.
- Refunds will be applied to same payment method used when original purchase was made after the item(s) have been received and inspected.
*Semi-custom or custom water features are not eligible for returns.
Questions? Send us an email at firstname.lastname@example.org.