Shipping

Transit times for delivery will vary, but shipment will occur between 2-4 days after order is placed.

Within 24 hours of shipment, we will send you tracking information to the e-mail address you provide at check out.

We ship using the fastest, most reliable method. Generally, smaller products ship via FedEx or UPS. Larger, heavier products ship via a truck freight carrier (e.g. Yellow Freight, Roadway, FedEx Freight).

Returns

BiOrb products can be returned within 30 days of shipment as long as the product has not been used and is in its original condition. There is a 15% restocking fee for any biOrb return. To start a return, please contact us at hello@dreamfishtanks.com and we will provide instructions.

Questions? Send us an email at hello@dreamfishtanks.com. 

From the date of delivery for a period of 24 months, all biOrb products and their component parts are guaranteed from any defects in design, workmanship, construction or materials. If you experience any issues, please contact us at hello@dreamfishtanks.com and we will gladly assist you.

Established in the UK in 1998, Reef One Limited (now operating under OASE) has built a decades-long reputation as a premier aquarium specialist. Its biOrb aquariums, distinguished for their affordable all-in-one packaging, showcase cutting-edge technology, stylish designs and accessibility for fish keepers of all experience levels.